At Skylar Thread, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

Return Eligibility

  • You may request a return or exchange within 7 days of receiving your order.

  • Items must be unused, in original packaging, and in the same condition as received.

  • Custom-made or personalized items are not eligible for return unless damaged or defective upon arrival.

How to Request a Return

To initiate a return, please contact our support team at [email protected] within 7 days of delivery. Include your order number, the reason for return, and a photo if the item is damaged or defective.

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.

  • We recommend using a trackable shipping service to ensure safe return.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days to your original payment method or as store credit, depending on your preference.

Exchanges

  • We offer exchanges for eligible items if requested within 7 days of delivery.

  • If the item is unavailable, a refund or store credit will be offered.

Late or Missing Refunds

If you haven’t received a refund after 7 business days:

  • Check your bank or payment account again.

  • Contact your payment provider, as processing times may vary.

  • If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Non-Returnable Items

  • Clearance or final sale items

  • Customized kits or personalized products

  • Items returned after the 7-day window

Contact Us

If you have questions about your return or need assistance with your order, feel free to reach out to us:

Skylar Thread
Email: [email protected]